We are the seamless extension of your patient access team!
Whether we are handling your front line, overflow or after-hours scheduling, T2 Flex is ready to strengthen your medical answering service to drive growth.
More appointments being scheduled = more revenue for your organization.
Our agents are expertly trained and tracked through our technology.
Increase Patient Satisfaction
Patients will always speak with a live agent ready to help.
Why T2 Flex?
Watch a quick video to learn more about our patient access resources.
What Sets Us Apart
T2 Flex is part of T2 Group. For over 30 years our staff have been entrusted with some of the largest, most complex technology transformations in the sector.
Adding Value Every Step of the Way
A seamless integration with the systems and processes you already use—we adapt to you, not the other way around.
The best in agent recruitment, training, retention, satisfaction, and quality—just look at the faces of our agents, and what they say about being with us.
The same level and breadth of service, whether your patients reach out by phone, chatbot or text message.
An exceptional patient experience, because our operations and quality assurance are built with that as the goal—and to be more cost-effective, with complete, real-time transparency to you.
Workforce management that enhances the agents’ work experience and ensures thorough monitoring—so the quality comes from the combination of job satisfaction and strict controls.
The remarkable technology capability that is inherent in being part of the T2 Group—which means we bring the most sophisticated in everything from phone systems to training tools, artificial intelligence, data analysis, and cyber-security.
A global footprint that means we can always be on, whenever you need staffing, at the cost that works for you.
Metrics that Matter.
Our core technology is an innovative and metrics-driven performance management platform that delivers a next-gen virtual infrastructure, allowing our remote associates to seamlessly integrate with your systems and applications.
Managers have full visibility in a secure, compliant environment to measure productivity, optimize workflows, and ensure crucial tasks are handled in a timely manner.
Average increase in productivity per associate
Average onboarding cost savings per associate
Patient satisfaction rating
You have your own portal, with a full view of the productivity and performance of your team.
Systems to Maximize Efficiency
- Our policies and oversight are designed to hold agents accountable for delivering an excellent patient experience
- We are as transparent with our agents as we are with you
- Top of the line technology, artificial intelligence and automation fuel all aspects of managing our workforce effectively
- All of this reduces downtime, poor quality calls, and disruptions
Highest Level of Security Provided in the Industry
- Multi-Factor Authentication (MFA)
- Single-Sign On (SSO) access for system
- Advanced screen capture tools
- Voice transcriptions
- Behavioral analytics
- HIPPA, PCI, and SOC 2 compliant
- Voice and data encryption
Representative Client Base for T2 Group
Improving healthcare and patient access for our clients is what inspires us.
We're Ready to Help.
Book an introductory meeting below or fill out the form for more information.
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