The T2 Flex Difference
We provide medical scheduling support to improve patient service levels, reduce appointment cancellations, and drive revenue for your organization.
More appointments being scheduled = more revenue for your organization.
Avoid unnecessary hiring, training, and staff attrition.
Increase Patient Satisfaction
Patients will speak with a live agent - not robots or voicemail.
We’re ready to provide immediate support and connect with your patients.
- Providing a world-class, personalized experience with live agents based in the US.
- Technology platform lets you gauge productivity, patient satisfaction and maximize your investment.
- Agents adhere to your custom scripts and follow HIPAA compliance protocols for your patients’ privacy.
We Invest in Our Team
We ensure our agents receive purpose-driven training to confidently represent your organization. We take care of the onboarding, training and day-to-day oversight of our dedicated teams so you can spend more time focusing on what’s important – serving your patients.
- Calls are monitored and scored according to our client’s requirements
- All agents must maintain a Quality Assurance score of 90% or higher
- Scores and feedback received from clients are shared with each agent
Why T2 Flex? We Impact Your Bottom Line.
For many of the country’s largest healthcare systems and hospitals, T2 Flex has earned the reputation as the leading and most trusted provider of distributed workforce augmentation. Vast experience with major hospitals and health systems is our clear advantage because it provides us a foundation for ongoing, knowledge-based continual improvement. Our experienced operations managers understand the role of professionalism and phone etiquette play in a cost-effective solution that delivers a superior customer experience, but there’s much more at work.
- Agents are fully trained in the intricacies of patient access services – including complex EHR systems, with ongoing training for continual improvement.
- Our proprietary performance management platform highlights Key Performance Indicators (KPIs), productivity metrics and much more in real-time.
- Actionable insight from data points enables the smart optimization of workflows, gauges patient satisfaction and ensures full compliance — all to bring a positive rate of return.
Metrics that Matter.
Our core technology is an innovative and metrics-driven performance management platform that delivers a next-gen virtual infrastructure, allowing our remote, on-shore associates to seamlessly integrate with your systems and applications.
Managers have full visibility in a secure, compliant environment to measure productivity, optimize workflows, and ensure crucial tasks are handled in a timely manner.
Average increase in productivity per associate
Average onboarding cost savings per associate
Our Satisfied Clients
At many healthcare facilities, pharmacies, insurance centers, and financial services companies, administrative teams are inadequately staffed for surges in workload or rely too heavily on other team members to process tasks that keep them from core responsibilities. These companies rely on T2 Flex to protect their investments and provide top-notch customer satisfaction.
T2 Flex draws on over a decade of experience of end-to-end patient access for renowned healthcare organizations through a distributed workforce and technology. Our agents pride themselves on a patient-centric mantra with an emphasis on empathy to ensure that all patient needs and concerns are met during a time of uncertainty.
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Reach out to us for a free consultation.