New Book by T2
In our new book, Getting the Job Done, we look at the P.R.O.J.E.C.T.S. framework letter by letter. Drawing on T2’s case studies and the 40 years of experience of our founder Kevin Torf, we offer constructive, bite-size hints that can help at any stage of your project, from pre-planning to the after-action review.
The T2 Flex Difference
Whether we’re handling your front-line, overflow or after-hours scheduling, T2 Flex is ready to strengthen your answering service and use it to drive growth. In a time where organizations face unprecedented challenges, we get more out of scheduling than you ever thought possible.
Increase Revenue
More appointments being scheduled = more revenue for your organization.
Increase Productivity
Our agents are expertly trained and tracked through our technology.
Increase Patient Satisfaction
Patients will speak with a live agent - not robots or voicemail.
We are the seamless extension of your current patient access team!
In today’s healthcare environment, the patient experience is critical to any healthcare organization. Our agents retain a wealth of knowledge and expertise in the healthcare scheduling space for a patient-driven experience.
Immediate Support for COVID-19
We handle any admin services related to COVID-19 testing or vaccines, allowing your team to focus on patient care.
Get More Out of Scheduling
Appointment scheduling provides direct contact between your organization and patients. It’s a top tool to build relationships and your brand—but your contact center has to be ready for it. If you’re currently struggling to achieve this—whether because of a lack of agents, poor performance, or a lack of overflow/after-hours coverage—T2 Flex is the answer. Through our industry-leading call answering and appointment scheduling service, we extend your patient access center to create:
- Higher revenue by getting more patients in the door
- Fewer resources spent and fewer HR headaches on hiring internal agents
- Increased efficiency so your staff can focus on patient care
- Improved patient satisfaction by providing exemplary service
Worry-Free Outsourcing
As a healthcare provider, you know the importance of the first point of contact for your patients. Without exceptional customer service and well-trained staff, patients starting off on the wrong foot can set the tone for their entire care journey and the perception of your organization.
T2 Flex aligns your standard patient access process with a personal touch to ensure increased satisfaction.
- Providing a world-class, personalized experience with live agents based in the US.
- Technology platform lets you gauge productivity, patient satisfaction and maximize your investment.
- Agents adhere to your custom scripts, QA requirements and follow HIPAA compliance protocols for your patients’ privacy.
We Invest in Our Team
We ensure our agents receive purpose-driven training to confidently represent your organization. We take care of the onboarding, professional development and day-to-day oversight of our dedicated teams so you can spend more time focusing on what’s important – serving your patients.
- Calls are monitored and scored according to our client’s requirements
- All agents must maintain a Quality Assurance score of 90% or higher
- Scores and feedback received from clients are shared with each agent
Ready to hear more?
We provide the people, technology, and services to get your healthcare organization ready for surge calls.
Why T2 Flex?
We are your one-stop-shop.
Numerous calls to schedule an appointment can be frustrating and lengthy. Our goal is to centralize your patient access by being able to schedule across all of your healthcare locations and specialties to further improve the patient experience and satisfaction.
- Efficiency is our game – we like to ensure all data capture is quick and precise and our QA on calls is over 90%
- What we do – everything! You provide the system and specialty training and we will do the rest! As our name states, we are your flexible staffing solution for your patient access center.
- T2 Flex does the recruiting, hiring, onboarding as well as management oversight for all our agents.
Metrics that Matter.
Our core technology is an innovative and metrics-driven performance management platform that delivers a next-gen virtual infrastructure, allowing our remote, on-shore associates to seamlessly integrate with your systems and applications.
Managers have full visibility in a secure, compliant environment to measure productivity, optimize workflows, and ensure crucial tasks are handled in a timely manner.
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35.8%
Average increase in productivity per associate
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$4,175
Average onboarding cost savings per associate
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<1 Minute
Response times
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8+ Million
Patients served
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98.7%
Patient satisfaction rating
Our Satisfied Clients
At many healthcare facilities, pharmacies, insurance centers, and financial services companies, administrative teams are inadequately staffed for surges in workload or rely too heavily on other team members to process tasks that keep them from core responsibilities. These companies rely on T2 Flex to protect their investments and provide top-notch customer satisfaction.
T2 Flex draws on over a decade of experience of end-to-end patient access for renowned healthcare organizations through a distributed workforce and technology. Our agents pride themselves on a patient-centric mantra with an emphasis on empathy to ensure that all patient needs and concerns are met during a time of uncertainty.
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98.7%
Satisfaction Rating
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8.3M+
Patients Served
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11,500+
Providers Supported
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<1 Minute
Average Response Time
We're Ready to Help.
Fill out your contact info and we'll provide you a booking calendar to speak more on T2 Flex's benefits.