We're Your Support Line
Long gone are the days of staffing and HR headaches. T2 Flex will assist in managing the training and day-to-day operational oversight of a dedicated virtual customer service that can flex up and down according to your needs, specifically targeting the most complex needs to be handled by a proven, experienced team of professionals.
We offer fully-trained, ready-to-go, on-shore associates that are as knowledgeable as they are productive through our technology platform.
- Connect with more customers per day
- Improve customer satisfaction
- Drive higher ROI
We Scale to Your Needs
Is your organization scrambling to find the right support? T2 Flex can provide rapid relief with a flexible solution to meet surge demand and facilitate faster response time.
Human capital and workforce technology have the biggest impact on the success and growth of your business. Our innovative, metrics-driven technology platform ensures you get the reliable workforce support you need without the overhead of onboarding, office space, or payroll.
We Deliver Business Solutions Across All Industries
Patient access to scheduling needs, revenue cycle management support, medical coding, or simple back-office support.
Prescription intakes, eligibility, verification, order resolutions, patient compliance, and medication management.
Insurance can be tricky. From claims routing and policy enrollment to processing billing, we have the support you need.
We employ communication best practices to provide friendly and effective resources that elevates customer service with every call.
Metrics that Matter.
Our core technology is an innovative and metrics-driven performance management platform that delivers a next-gen virtual infrastructure, allowing our remote, on-shore associates to seamlessly integrate with your systems and applications.
Managers have full visibility in a secure, compliant environment to measure productivity, optimize workflows, and ensure crucial tasks are handled in a timely manner.
Average increase in productivity per associate
Average onboarding cost savings per associate
Why T2 Flex?
We’re not just an ordinary call center.
Our associates work remotely right here in the USA, ensuring clear communication with your team or customers, with flexible responses to their needs and concerns.
Productivity and efficiency are measured through our performance management platform. And through our deep learning and training modules, our team can support a range of industries that require a personal touch on specialized tasks.
Associates spend less time commuting and more time driving revenue and adding value to your business.
We Impact Your Bottom Line.
America’s largest companies are racing to overhaul customer-service and administrative operations that are ill-equipped to handle remote workforces. Business owners are adapting to economic downturns by making hard decisions and shifting resources while still needing the ability to support their customers.
- Since the start of the pandemic, companies have seen a 10% increase in call volume with limited ability to add supporting staff
- Business leaders now spend 40% of their working tasks that do not yield income, including hiring and training
- Costs of recruiting can be 15-25% of an employee’s annual salary, with a risk of immediate burnout from high workload
- It can take 8-26 weeks for an employee to be productive and generate real value for your business
T2 Flex draws on over a decade of experience of end-to-end patient access for renowned healthcare organizations through a distributed workforce and technology. Our agents pride themselves on a patient-centric mantra with an emphasis on empathy to ensure that all patient needs and concerns are met during a time of uncertainty.
Our Satisfied Clients
At many healthcare facilities, pharmacies, insurance centers, and financial services companies, administrative teams are inadequately staffed for surges in workload or rely too heavily on other team members to process tasks that keep them from core responsibilities. These companies rely on T2 Flex to protect their investments and provide top-notch customer satisfaction.
Support at your Fingertips
Our team of associates are located in the US, trained in customer satisfaction, and ready to meet your needs.