We are the seamless extension of your patient access team!
Whether we’re handling your front-line, overflow or after-hours scheduling, T2 Flex is ready to strengthen your medical answering service and use it to drive growth. In a time where organizations face unprecedented challenges, we get more out of scheduling than you ever thought possible.
More appointments being scheduled = more revenue for your organization.
Our agents are expertly trained and tracked through our technology.
Increase Patient Satisfaction
Patients will speak with a live agent - not robots or voicemail.
In today’s healthcare environment, the patient experience is critical to any healthcare organization. One bad experience can cause a loss of trust and future patients.
We have agents with expert knowledge and expertise in healthcare scheduling for a better patient experience. Improve patient retention and satisfaction.
Get More Out of Scheduling
Are you currently struggling to build relationships between your organization and patients? Whether it’s due to a lack of agents, poor performance, or lack of overflow/after-hours coverage—T2 Flex is the answer. Through our industry-leading call answering and appointment scheduling service, we extend your patient access center allowing for:
- Increased revenue through setting more patient appointments
- Reduction in HR headaches when hiring internal agents
- Increased efficiency allows your staff to focus on patient care
As a healthcare provider, you know the importance of the first point of contact for your patients. Without exceptional customer service and well-trained staff, patients starting off on the wrong foot can set the tone for their entire care journey and the perception of your organization.
T2 Flex aligns your standard patient access process with a personal touch to ensure increased satisfaction.
- We have U.S. Based staff that can offer a live, world-class, personalized experience.
- Our digital platform allows you to measure and gauge productivity in real-time and patient satisfaction to maximize your investment.
- Agents adhere to your custom scripts, QA requirements, and follow HIPAA compliance protocols for your patients’ privacy.
We Invest in Our Team
We ensure our agents receive purpose-driven training to confidently represent your organization. We take care of the onboarding, professional development, and day-to-day oversight of our dedicated teams so you can spend more time focusing on what’s important – serving your patients.
- Calls are monitored and scored according to our client’s requirements
- All agents must maintain a Quality Assurance score of 90% or higher
- Client feedback and scores are shared with each agent for constant improvement
Why T2 Flex?
We are your one-stop-shop.
Numerous calls to schedule an appointment can be frustrating and lengthy. Our goal is to centralize your patient access by being able to schedule across all of your healthcare locations and specialties to further improve the patient experience and satisfaction.
- We apply unobtrusive data capture that is quick and precise in order to increase the efficiency of each caller and ensure a 90% or more Quality Assurance.
- What we do – everything! You provide us access to your systems and supply us with your training materials and we will do the rest! Don’t have training manuals? We’ll create a customized training program with our dedicated training staff.
- We handle it all! The recruiting, hiring, and onboarding, as well as management oversight for all our agents. As our name states, we are your flexible staffing solution for your patient access center.
Metrics that Matter.
Our core technology is an innovative and metrics-driven performance management platform that delivers a next-gen virtual infrastructure, allowing our remote, on-shore associates to seamlessly integrate with your systems and applications.
Managers have full visibility in a secure, compliant environment to measure productivity, optimize workflows, and ensure crucial tasks are handled in a timely manner.
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Our Satisfied Clients
At many hospitals, clinics, and healthcare systems, administrative teams are inadequately staffed for surges in workload or rely too heavily on other team members to process tasks that keep them from core responsibilities. These organizations rely on T2 Flex to protect their investments and provide top-notch patient satisfaction.
T2 Flex draws on over a decade of experience of end-to-end patient access for renowned healthcare organizations through a distributed workforce and technology. Our agents pride themselves on a patient-centric mantra with an emphasis on empathy to ensure that all patient needs and concerns are met during a time of uncertainty.
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We're Ready to Help.
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