Imagine spending an hour trying to schedule a healthcare appointment, only to be put on hold multiple times, bounced between departments, and left with unanswered voicemails. Unfortunately, this is a reality for many patients in today’s healthcare landscape. According to a recent study from CVS Health, 80% of patients reported experiencing challenges when trying to schedule an appointment with a healthcare provider. These challenges can lead to missed appointments, decreased patient satisfaction, and ultimately, reduced revenue.
Let’s explore some of the common patient scheduling challenges and offer solutions to overcome them.
Challenge #1: Long Wait Times
Waiting for a healthcare appointment can be frustrating, especially when patients need care promptly. In fact, 55% of patients reported waiting more than two weeks to schedule an appointment with their healthcare provider. This can lead to patients seeking care elsewhere, resulting in missed revenue opportunities for providers.
Challenge #2: Limited Availability
Patients with scheduling constraints face another challenge: limited availability. 38% of patients reported that they could not schedule an appointment at a time that was convenient for them. This can be a significant issue for patients who work during normal business hours or have other commitments.
Challenge #3: Poor Communication
Poor communication can be a significant barrier to patient scheduling. 20% of patients reported that they did not receive confirmation of their appointment. This can lead to patient frustration and missed appointments.
Solution: Implement a Remote Call Center
Long wait times, limited availability, and poor communication can all be barriers to patient access and satisfaction. At T2 Flex, we understand these challenges and offer solutions to overcome them. Our team of experienced agents act as a seamless extension of your patient access team, delivering omni-channel support for patient scheduling and appointment management. By partnering with T2 Flex, you can reduce wait times and improve patient satisfaction. Contact us today to learn more.
Reference: CVS Health. (2022). CVS Health Care Insights Study 2022 Report Executive Summary. Retrieved from https://www.cvshealth.com/content/dam/enterprise/cvs-enterprise/pdfs/cvs-health-care-insights-study-2022-report-executive-summary.pdf.