When people call your pharmacy, they have an important need.
We coordinate our services to meet the needs of your pharmacy, and all callers will be greeted with brand messaging or scripts following the protocols that you provide. If you have a brick and mortar pharmacy or run an online pharmacy shop, you will benefit from one of the highest employee retention rates in the industry, and operators who are constantly being evaluated through a performance management platform that ensures that only the most experienced customer service representatives will be answering your phones.
Our associates can immediately help manage:
- COVID-19 testing / vaccination scheduling
- Prescription intake
- Patient eligibility
- Insurance / benefits verification
- Order resolution
- Medication adherence management
- Specialty pharmacy – patient compliance
- Inbound / outbound concierge – medication management
67% of consumers hang up in frustration if they can’t speak to a live person.
Whether it is a desperate parent trying to determine the right dosage of medicine for their child, a person with a question concerning contraindications, or an individual who needs an important prescription filled, your phone calls must be answered quickly, courteously, and professionally by a real person.